Comstear Company Policy

Official guidelines on privacy, data protection, project workflow, and post-launch support.

Comstear Communication Policy

At Comstear, we value clear, respectful, and professional communication. Our goal is to create a smooth and efficient workflow for every client.

1. Respect Comes First

All communication between Comstear and clients must remain:

Any form of disrespect, rudeness, or inappropriate behavior will result in the immediate termination of communication and project processing. If respect is gone, the project is done.

2. Communication Schedule

Comstear responds to messages only within the following schedule:

Monday to Saturday — 9:00 AM to 6:00 PM

Messages sent outside these hours will be answered on the next business day.

3. We Are Not Perfect, But We Do Our Best

Comstear strives to communicate clearly and effectively at all times. While we acknowledge that we are not perfect, we always do our best to provide:

4. Official Communication Channels

Clients may contact Comstear only through the following approved channels:

All project-related messages must be sent exclusively through these channels.

5. Onboarding & Meetings

Client onboarding and all formal meetings are initiated and scheduled by Comstear. We will be the one to:

Clients are not required to call us first; Comstear manages all communication and scheduling.

6. Response Time

Comstear replies within:

Response time may vary depending on project load, but Comstear ensures that every client is attended to.

Project Workflow & Process Policy

Comstear follows a structured and transparent workflow to ensure every project is delivered with consistency, quality, and accountability. Below is the standard development process every client must undergo.

1. Initial Consultation (Video Meeting Required)

Every project begins with a mandatory video call via Zoom or Google Meet. This ensures both the business owner and the project manager have aligned expectations. No meeting, no project. We do not start work based on chat-only instructions.

2. Project Analysis & Requirement Gathering

The client must provide complete details, inspirations, references, and required content. Incomplete requirements mean the project cannot move forward. Comstear will send a Requirement Checklist to streamline this step.

3. Proposal & Documentation

After the consultation, Comstear prepares the following:

The client must review and sign before development begins.

4. Project Deposit & Slot Booking

A project slot is officially reserved only after the deposit is paid. No deposit means the project timeline is not active. (Details described in the Payment Policy.)

5. Wireframe & Structure Planning

Before design begins, Comstear creates the following:

Client approval is required before proceeding to UI/UX design.

6. UI/UX Design Phase

Comstear designs the website based on branding, client preferences, and industry standards. Minor revisions are allowed (full rules in the Revision Policy). Approval is required before coding.

7. Development Phase (Front-end & Back-end)

We code the website using the approved design. Features are tested as they are developed. Design changes are not allowed during this phase unless paid as an add-on.

8. Quality Assurance & Testing

Comstear checks:

The client receives a test link for review.

9. Final Review & Revisions

The client reviews the full build. Revisions must be submitted as one complete list, not scattered per message. Final revisions are applied before deployment.

10. Deployment / Go-Live

The website is uploaded to the client's hosting/domain. DNS configuration is included if needed. The client receives:

11. Post-Launch Support

Post-launch support depends on the package purchased:

Additional support is billed separately.

COMSTEAR PAYMENT POLICY

"Transparent. Structured. Professional."

1. Payment Structure & Project Activation

To ensure clear expectations and a smooth operational flow, Comstear implements a strict milestone-based payment structure. A project is officially activated only after the down payment has been received. No meetings, drafts, or resource allocation shall take place without initial settlement.

🔹 BASIC WEBSITE PACKAGE (₱25,000)

🔹 STANDARD WEBSITE PACKAGE (₱35,000)

🔹 PRO WEBSITE PACKAGE (₱50,000 – ₱120,000)

Comstear reserves the right to adjust payment percentages for custom builds based on complexity, third-party integrations, and timeline demands.

2. Accepted Payment Channels

Payments made through unofficial channels will not be acknowledged.

3. Non-Refundable Down Payments

All down payments are strictly non-refundable as they cover:

Down payment = reservation of slot + commitment to proceed.

4. Late Payment & Work Suspension

If payment is delayed by 48 hours:

5. Refund & Abandonment Policy

Refunds are only possible if the project has not yet started. Refunds are NOT applicable if:

Comstear may cancel the project and retain all payments if disrespect, unresponsiveness, or policy violations occur.

6. Automatic Project Termination Due to Non-Payment

7. Pricing Validity

All quotations are valid for 15 days from issuance.

8. Additional Fees & Billable Add-Ons

9. Final Payment Before Deployment

Full payment is required before the website goes live or files are released.

Client Qualification & Project Eligibility Policy

(“Not Every Business is a Good Fit for Comstear”)

This policy ensures prestige, strictness, standards, and professionalism. Comstear chooses clients who match our workflow, values, and commitment level.

1. Comstear Works Only With Clients Who Are Fully Prepared

Clients who cannot meet these criteria will not be approved.

2. Reserved Production Slots Only

Comstear accepts limited projects per month to maintain quality. Slots are reserved only for clients who have:

Failure to complete these steps means the slot may be given to another prepared client.

3. We Do Not Entertain Clients Who

4. Mandatory Video Call Requirement

No video call = no project. The meeting confirms credibility, alignment, timeline expectations, seriousness, and real identity. Refusal results in automatic disqualification.

5. Client Must Match Comstear’s Work Ethic

We work fast, clean, and organized — and expect the same from clients.

Projects may be declined due to lack of:

6. We Decline Projects That Are Not a Good Fit

7. No Toxicity, No Disrespect, No Stress

If a client shows toxic behavior, rude language, micromanagement, unreasonable demands, or violates policies, the project may be paused, reviewed, or terminated.

8. Commitment Over Curiosity

Only committed clients are accepted. If the client cannot commit, there is no slot, no reservation, and no follow-up.

9. Zero Tolerance for Ghosting

If the client becomes unresponsive:

10. Comstear Is Not for Everyone — And That’s the Point

We serve clients who value professionalism, structure, premium quality, and long-term partnership. This selectiveness protects workflow and quality.

Revision Policy

Comstear Web Development & Creative Services maintains a structured revision system to ensure clarity, efficiency, and accountability. Revisions are controlled and orderly.

1. Definition of Revision

Revisions include:

2. What Is Not a Revision

The following are counted as additional work, not revisions:

3. Revision Limits per Package

One round means a consolidated list of changes. Scattered messages are not accepted.

4. Rules for Requesting Revisions

5. Revision Timeline

6. Wrong Instructions from Client

If the client submits wrong information and later asks to correct it, it still counts as a revision or additional work depending on complexity.

7. Launch Support and Post-Launch Revision Window

After the support period, all requests become paid tasks.

8. Additional Charges

Revisions outside scope or beyond the included rounds will have separate fees. Work begins only after quote approval.

9. Revision Freeze Period

During backend integration, API setup, and final optimization, revisions may be temporarily paused to protect the codebase.

10. Respect for Workflow

Clients are expected to follow guidelines, respect timelines, avoid sudden creative shifts, and provide complete materials to keep the project on track.

Timeline & Delay Policy

Comstear implements a strict but fair timeline system to ensure smooth delivery, consistent quality, and stress-free collaboration.

1. Standard Production Timelines

1.1 Pre-Production

1.2 Design Phase

1.3 Development Phase

1.4 Finalization

2. What Counts as a Delay

2.1 Client-Side Delays

2.2 Agency-Side Delays

Any delay from Comstear will be communicated transparently.

3. Timeline Freeze Protocol

If the client becomes unresponsive for more than 48 hours, the project enters Timeline Freeze Status:

This prevents delays from affecting other active clients.

PRIVACY & DATA PROTECTION POLICY

How Comstear protects, stores, and handles all client data.

This policy explains how Comstear collects, uses, protects, and manages any information provided by clients during a project. We believe in transparency, confidentiality, and responsible handling of all digital assets.

1. Information We Collect

We do not collect unnecessary personal information or hidden data.

2. How We Use Client Information

We do not sell, rent, trade, or expose client data to third parties.

3. Credential Security

Comstear will never request sensitive credentials that are not needed.

4. Data Storage Duration

5. Meeting Recordings & Messages

Video calls, strategy sessions, and message discussions may be used internally for:

We never publish call recordings or private messages.

6. Third-Party Tools

If Comstear integrates services like Webflow, Analytics, hosting providers, Canva, etc.:

Clients may request a list of integrations anytime.

7. Website Data Owned by Client

All finished, paid-for assets belong to the client:

Comstear only retains ownership of proprietary internal frameworks (if used).

8. Consent for Portfolio Use

Comstear will not use client work for portfolio purposes without explicit permission or onboarding approval. Privacy preferences are respected.

9. Payment Data

We do not request credit card details or sensitive financial information.

10. Data Breach Response

11. Client Responsibilities

12. Right to Access & Delete

Clients may request:

Requests are processed within 48 to 72 hours.

13. Final Statement

Comstear maintains strict confidentiality and handles all client information with integrity. Your trust is part of our mission. Your data is safe with us.

Post-Meeting & Post-Launch Policy

1. Consultant Meeting Summary Letter

After every consultant meeting, Comstear sends a formal summary including:

This letter serves as official documentation and must be acknowledged.

2. Project Outline Delivery

The client will receive an updated project outline covering everything agreed upon during the consultation.

3. Certificate of Completion

Once the website is launched and payment is settled, the client receives a Certificate of Completion confirming: